Decision support in transport management using multiagent systems

he article explores the models of social agents as a decision support tool in transport management. The concept of "Decision Support Agents" is introduced. Social agents are considered. The principle of their organization and work is shown. Five types of such agents are described in detail. A comparison of technical and social agents is given. Technical agents often act individually. Social agents act only as part of an integral system. This is their fundamental difference. It is shown that the direction of activity of technical agents is associated with the direct control and routing of vehicles. The direction of activity of social agents, in relation to transport, is associated with soft management and the elimination of traffic jams or their consequences. The connection between social agents and intellectual technologies is shown. It is shown that the agent is a procedural unit of the information field. The rationality of using information and simulation models in the design of agents is shown.

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